Customer reviews of Carscene Ltd

By Claire P on 03 June 2019 | Verified purchase

Excellent from the moment we walked in to the moment we drove away in our new car. Was a bit unsure at 1st due to hearing bad things about car sale places, but probably one of the best decisions we've ever made.

Reply from Carscene Ltd on 04/06/19

Thank you Clare for your 5 star review we're pleased you had a great experience with us. Kind regards Lee

By Mitch S on 15 May 2019 | Verified purchase

Was a pleasure doing business with all involved at Carscene. Great car for great price, worth the 8 hour round trip.

Reply from Carscene Ltd on 04/06/19

Thank you Mitch for your 5 star review. We're pleased you had a great experience with us. Kind regards Lee

By Melanie J on 11 April 2019 | Verified purchase

Excellent dealer, friendly, good quality well presented cars, at a good price and good trade in prices. Staff are professional and not pushy in any way. Would recommend

Reply from Carscene Ltd on 04/06/19

Thank you Melanie for your 5 star review. we're pleased you had a great experience. Kind regards Lee

By Laura W on 02 April 2019 | Verified purchase

Welcoming experience from all the sales team. Very helpful with requests and questions. Even helpful with a second test drive. It was nice to be left to chat and talk through the car without being pushed into a sale. Great explanation of the finance options and smooth transaction with part exchange of our old vehicle. Had a question on the day of driving our new car, answered straight away with no issues. I would definitely recommend them to anyone looking to purchase a used car.

Reply from Carscene Ltd on 04/06/19

Thank you Laura for your 5 star review and your recommendation. we're glad you had a great experience. kind regards Lee

By Liam R on 28 March 2019 | Verified purchase

Sales staff snotty and very rude didn't appreciate us wanting to pay by direct debit as it costs them.they put the car in for a m.o.t knowing it had a bald tyre so it failed and then put it through again with a new tyre on it.

Reply from Carscene Ltd on 29/03/19

Thank you Liam for your review and we take onboard you comments as it helps us to improve our service, unfortunately you have failed to mention your attitude towards our staff as your father demonstrated on the day of pick up, we did ask for you to complete a bank transfer like all our customers do for the remaining balance a week prior to you picking up the car and it was explained very clearly to which you ignored and told the salesman who was handing the car over you would not be doing a transfer end off! We did send the car for an M.O.T as we agreed and it did fail on a tyre to which we replaced as agreed! so cant see your issue with this as it shows we do things correctly and have done for 37 years.

By Karl P on 25 March 2019 | Verified purchase

Great service and honest as well. Would buy from there again!

By Leonard M on 22 March 2019 | Verified purchase

Very helpful to customers do not hassle you at all.

By Mark W on 18 March 2019 | Verified purchase

The guys at Carscene cant do enough to help. This is my second car from them. Just fantastic!

By Matthew G on 28 February 2019 | Verified purchase

Perfect reliable service once again from Carscene. Can’t reccomend them enough. Great professional service on all the cars I’ve bought from them

Reply from Carscene Ltd on 04/03/19

Thank you Matthew for your 5 star review and kind words. i'm glad we could be of service once again. Kind regards Lee

By Philip B on 19 February 2019 | Verified purchase

from the moment we rang them car scene staff where outstanding in their service, nothing was too much trouble, they gave us time to look round the vehicle and spent time discussing things with us, they helped with all the documentation, on the day of the collection of the car they were exceptional they had completed the little jobs that need doing and spent time going through everything with us even allocated my private number plate for me so when I brought the car away so everything was complete the only words that describe them is outstanding, professional, friendly and a credit to the company.

Reply from Carscene Ltd on 04/03/19

Thank you Philip for your 5 star review and kind words. We are very glad that we could be of service and you appreciated our efforts. Kind regards Lee and Trevor