Customer reviews of Carscene Ltd

By Laura W on 02 April 2019 | Verified purchase

Welcoming experience from all the sales team. Very helpful with requests and questions. Even helpful with a second test drive. It was nice to be left to chat and talk through the car without being pushed into a sale. Great explanation of the finance options and smooth transaction with part exchange of our old vehicle. Had a question on the day of driving our new car, answered straight away with no issues. I would definitely recommend them to anyone looking to purchase a used car.

Reply from Carscene Ltd on 04/06/19

Thank you Laura for your 5 star review and your recommendation. we're glad you had a great experience. kind regards Lee

By Liam R on 28 March 2019 | Verified purchase

Sales staff snotty and very rude didn't appreciate us wanting to pay by direct debit as it costs them.they put the car in for a m.o.t knowing it had a bald tyre so it failed and then put it through again with a new tyre on it.

Reply from Carscene Ltd on 29/03/19

Thank you Liam for your review and we take onboard you comments as it helps us to improve our service, unfortunately you have failed to mention your attitude towards our staff as your father demonstrated on the day of pick up, we did ask for you to complete a bank transfer like all our customers do for the remaining balance a week prior to you picking up the car and it was explained very clearly to which you ignored and told the salesman who was handing the car over you would not be doing a transfer end off! We did send the car for an M.O.T as we agreed and it did fail on a tyre to which we replaced as agreed! so cant see your issue with this as it shows we do things correctly and have done for 37 years.

By Karl P on 25 March 2019 | Verified purchase

Great service and honest as well. Would buy from there again!

By Leonard M on 22 March 2019 | Verified purchase

Very helpful to customers do not hassle you at all.

By Mark W on 18 March 2019 | Verified purchase

The guys at Carscene cant do enough to help. This is my second car from them. Just fantastic!

By Matthew G on 28 February 2019 | Verified purchase

Perfect reliable service once again from Carscene. Can’t reccomend them enough. Great professional service on all the cars I’ve bought from them

Reply from Carscene Ltd on 04/03/19

Thank you Matthew for your 5 star review and kind words. i'm glad we could be of service once again. Kind regards Lee

By Philip B on 19 February 2019 | Verified purchase

from the moment we rang them car scene staff where outstanding in their service, nothing was too much trouble, they gave us time to look round the vehicle and spent time discussing things with us, they helped with all the documentation, on the day of the collection of the car they were exceptional they had completed the little jobs that need doing and spent time going through everything with us even allocated my private number plate for me so when I brought the car away so everything was complete the only words that describe them is outstanding, professional, friendly and a credit to the company.

Reply from Carscene Ltd on 04/03/19

Thank you Philip for your 5 star review and kind words. We are very glad that we could be of service and you appreciated our efforts. Kind regards Lee and Trevor

By Janice E on 11 February 2019 | Verified purchase

Very helpful and friendly, test drove more than one car before making a decision. No hard sales pressure and a pleasure to buy from.

Reply from Carscene Ltd on 12/02/19

Thank you Janice for your 5 star review and your kind words. I'm glad we could be of help. Kind regards Lee

By Dawn D on 01 February 2019 | Verified purchase

Very friendly and helpful don't hassel you let's you go more than round the block for test drive.

Reply from Carscene Ltd on 04/02/19

Thank you Dawn for your 5 star review and kind comments I'm glad you enjoyed your experience with us. Kind regards Lee

By Shirley C on 29 January 2019 | Verified purchase

I was treated with the utmost respect, and felt great confidence in what I was advised by the principals. I was also assisted physically as I am slightly disabled, and was collected from home to collect my new car, a great help. I cannot speak too highly of the experience and would not hesitate to recommend Carscene and its staff to anyone looking for an honest and trustworthy firm.

Reply from Carscene Ltd on 30/01/19

Thank you Shirley for your 5 star review and kind comments. I'm glad we could be of service to you. Kind regards Lee