Customer reviews of Carscene Ltd
At Carscene Ltd we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
Based on 92 customer reviews
Really disappointed, had high hopes
By Natasha C on 10 February 2018 | Verified purchase
First of all I picked this garage because of it reviews and the fact they seemed like the place I wanted to buy a car from. I paid a deposit for the car and the car was described to me over the phone. We arrange a collection date. On arriving at the garage I was greeted and offered a seat, the sales man showed a few pieces of paper and then wanted the money for the car. After he counted the money, he showed me to the car, shook my hand and said good bye. I wasn’t offered the chance for a test driver or to look over the car before purchase. When I got to the car I asked about the key and told there was only one but wasn’t told that before arriving, which has now cost me an extra £220. They also state they put £20 fuel in on there wall in their office which is untrue and the car could have been cleaned better. I picked this seller as they had the car I was after and seemed like good customer service over the phone but to be honest it couldn’t be further from the truth disappointed.
Great service and helpful staff.
By Daniel F on 01 February 2018 | Verified purchase
Would definitely recommend carscene, very helpful and friendly service. Car was ready for collection on time.
By Karen B on 28 January 2018 | Verified purchase
A good selection of decent cars to choose from.extremely knowledgeable and efficient staff. Peace of mind with Warranty given.i felt confident in travelling over 100 miles that I would find something to buy.
By Kirsty E on 22 January 2018 | Verified purchase
Excellent service from the sales manager Lee. Polite and friendly. Helped out wonderfully when I had an issue and got it sorted with no hassle at all.
Brilliant service with friendly staff
By Benjamin P on 09 January 2018 | Verified purchase
Really friendly staff that helped out straight away. Organised a test drive straight away and purchasing the car was easy. They sorted all the mot,tax.
By Keri P on 02 January 2018 | Verified purchase
Went in looking for a specific car and walked out with that car... test drove the car on the day of visit and finance put through there and then! Pick car up 2 days later. Had a call day after saying they are putting a new belt on the car free of charge which we was extremely grateful for! Lovely staff very welcoming. We had a lovely lad help us through the whole process and he was brilliant even when the computers where being slow lol. So happy with my new car and happy with the place i got it from would highly recommend thank you very much.
Great service and car purchased
By Victoria H on 30 December 2017 | Verified purchase
I recently bought a car from Carscene and I was really happy with the experience that I had. The staff were friendly and helpful, sharing extra information whilst also giving me time to look at the car by myself. The test drive and the purchase itself were hassle-free, with offers of collecting me from the train station if required. I was very happy with both the service and car that I received.
Hassle free, good selection, pleasant transaction
By John D on 07 December 2017 | Verified purchase
A very good selection of used cars to suit all tastes with no pressurised selling, I just walked around till I found a vehicle I liked, I then went into the office and chatted with a salesman about the the vehicle and got more details, and then went for a test drive, paperwork and finance sorted out in under half hour. All in all a pleasure to do business with
By Dr Guido K on 01 December 2017 | Verified purchase
Very nice and slick - the boys were very friendly and professional.
The purchase of new 320d
By Simon B on 01 December 2017 | Verified purchase
The process of buying the car was very easy. How ever the turnaround of the car was quite slow. No fuel in the car on collection.
- 01603 466999 07836 582873
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|Monday||09:00 - 18:00|
|Tuesday||09:00 - 18:00|
|Wednesday||09:00 - 18:00|
|Thursday||09:00 - 18:00|
|Friday||09:00 - 18:00|
|Saturday||09:00 - 17:00|
|Sunday||11:00 - 14:00|
CLOSED ON ALL BANK HOLIDAY MONDAYS