Customer reviews of Carscene Ltd

By Tim R on 14 January 2022 | Purchase not verified

I bought my car from Carscene in November 2021 but have waited a few months to write the review in case I had any problems post sale. The Radio did work correctly they have done a fantastic job in getting it re-paired. Thank you very much.my experience at carscene was very professional and I love my new car. Can’t recommend them enough. Great professional service

Reply from Carscene Ltd on 22/01/22

Thank you for your 5 star review and your kind words. We're pleased that you had a great experience buying your car from us. Thanks again the Carscene team.

By Anonymous on 10 October 2021 | Purchase not verified

I made an enquiry about a car which was about £1200 over the market average, the response - paraphrasing was 'No. Car prices are only going up!' (the only thing missing from that statement was the patronizing 'sweetheart' on the end). Customer service evaporates when you are a cash buyer or business is booming. I understand the used car industry is busy right now, but arrogance is not something i ever want to encounter from a salesman when looking to part with large sums of cash. If that's how they treat you when you want to purchase a car, imagine how they would respond the first time you have a problem? Having confidence in your purchase is invaluable. My advice, shop around.

Reply from Carscene Ltd on 11/10/21

This person sent an email offering £1000 less than the asking price which is already £560 under Autotraders suggested retail price to which I politely suggested she look at a slightly older or more mileage car to keep within her budget as car prices are constantly increasing. This seamed to offend her and she proceeded to tell me how there was no shortage of used car stock and that I was to old to be in business !!!!!!

By DAVID T on 30 August 2021 | Purchase not verified

Bought my Citroen Picasso 2 months ago.having bought the car on line after doing on line checks on service and MOT records.did deal on telephone with Gareth.A big thanks to all at Carscene as the car is all and more than expected,and to top it all the car was delivered with a selection of goodies. Cheers and thanks from David

Reply from Carscene Ltd on 31/08/21

Hi David, thank you for your 5 star review and kind words. We are happy that you are pleased with both the car and our service. Regards the Carscene team.

By Kevin A on 10 July 2021 | Purchase not verified

I urgently needed to change my car during the pandemic owing to the clutch starting to go on my Skoda Fabia with 170,000 on the clock. I wanted another Skoda Fabia diesel and found a suitable, low-mileage model at Carscene through Auto Trader. It even had a tow bar which meant I wouldn't have to spend £400 on installing a new one to take my bike rack. I was worried about buying a vehicle 'blind' as it was impractical to view the car in Norwich when I live in Cornwall and so I had to rely on the honesty of Kevin and Trevor to give me a video and verbal appraisal of the car before I agreed to buy it. During the appraisal, I asked if the cam belt was due or had been done. The car only had 44k on it (the belt should be good for 100k) but it was due on age, so without skipping a beat, Kevin agreed to do it before sending the vehicle down to me. They took my old and rather tatty Fabia in part-exchange and arranged delivery for £300 which I thought was a very reasonable fee for a round trip of over 700 miles, When the car arrived, it was clean inside and out, everything worked as it should and the car drove superbly. An added bonus was that Kevin had had a little extra installed in the boot - a bottle of Rioja and a box of Ferrero Rocher - a lovely little touch. The only minor niggle was a broken seat adjustment lever which was not a biggie as the mechanism still worked. However, I mentioned it to Kevin and again, without skipping a beat, he offered to order one from Skoda and have it sent to me. Having been in business myself for many years, I recognise good customer service when I see it and the service I have received from Carscene has been exemplary, with excellent attention to detail and a nothing-is-too-much-trouble attitude which is becoming increasingly rare. While buying a car long distance could be scary, they did everything possible to make it easy and reassuring. I genuinely cannot recommend them enough.

By david J on 23 April 2021 | Purchase not verified

disgusted,no test drive ,if you want to see the car move follow the driver in your own car.knocked on a trade valuation ,then told it will cost me £50 for them to fill in a v5 , spent over £20,000 over the years always considered them decent and fair ,not any more if lee is reading this your presence is greatly missed by this buyer.

Reply from Carscene Ltd on 26/04/21

Hi David. We are sorry to hear you are disappointed with your visit to us on 22/04/2021.Since we were allowed to re-open in June of last year we changed our working practices to maintain social distancing and to comply with insurance conditions. The test drive scenario is that you follow a lead car driven by a Carscene staff member and this has been acceptable to our customers. In relation to the part exchange you were given a valuation over the phone but subject to seeing the car. When we viewed the car we determined that it was not as described and an adjusted valuation of £150 less was offered. The admin fee of £50 is added to all cars and covers all the documentation and at least £20 of fuel. This is clearly stated on all our advertising. We would be happy to address your concerns either face to face or in person. Regards the Carscene team

By Andrew W on 19 August 2020 | Purchase not verified

Overall superb experience from start to finish , i would highly recommend.

By CHRISTOPHER L on 19 February 2020 | Purchase not verified

We have just purchased our third car from Carscene over several years and would like to compliment the service and support from the team. My Wife found the Staff very helpful and as usual the part exchange was fair and reasonable. It goes without saying that I will return with confidence to this company.

Reply from Carscene Ltd on 19/02/20

Hi Christopher, Thank you for your 5 star review and kind words. Carscene Team

By Ian W on 01 February 2020 | Purchase not verified

This is our 4th car from Carscene and we keep coming back because of the excellent service we receive. After discussing the merits of various cars, our latest purchase is a Renault Scenic, which is proving to be a great, practical family car, that fits our needs perfectly. Kevin and his team are knowledgeable, honest and supportive. I can't recommend them highly enough.

Reply from Carscene Ltd on 19/02/20

Hi Ian, Thanks so much for your 5 star review and kind words. Please also consider us for any servicing and MOT requirements when needed. Thanks again Carscene Team

By Martin D on 07 December 2018 | Purchase not verified

great service and very happy with my new Volvo V50 special thanks to Lee Davies nice guy

Reply from Carscene Ltd on 04/01/19

Thank you for you kind review and glad I could help you with your purchase. Kindest regards Lee

By Paul H on 22 November 2018 | Purchase not verified

Good points. No pressure sell and will let you test out varied cars you may want to purchase. Will put right some problems not all. Will give you a courtesey car. Bad points. My car poorly prepared , sill and wheel arch damage not easy to see but refused to repair, rust on roof but rectified. Blown speaker and back bumper slightly out not rectified. Claim service been done no paper work to verify this eventhough I have asked twice and service clock says 8600 miles to next service. Promised £20 of fuel with car , I had just enough to get it to a garage. Worsed prepared car ever purchased this is number 33 so I have experience of how a car should be presented

Reply from Carscene Ltd on 23/11/18

Dear Paul H Thank you for your feedback but I feel it must be pointed out that you have purchased a USED vehicle not NEW. In 11 years of working at this company I have never encountered an issue like this with thousands of satisfied customers a testament to that fact. You were given a great deal of time to inspect the vehicle before placing the deposit with the condition not changing during preparation and before handover. On inspecting the points you raised we agreed as a gesture to re-paint the roof panel due to minor chips and a small bird stain but the other minor cosmetic issues reflected the age and mileage of the vehicle. This you agreed with and the work was carried out with a courtesey vehicle supplied, therefore i am somewhat surprised by your reviews on various websites. Kindest regards Carscene Limited