Customer reviews of Carscene Ltd

By Anonymous on 10 July 2024 | Purchase not verified

Ross and Kevin were absolutely fantastic throughout the purchase of my vehicle. We live over 200 miles away from the garage, however when an issue came up with the car they met me over half way, took the car back giving me a courtesy car. They then resolved the issue and I have had no further issues with the car. It was delivered in a super clean and tidy state and I love it. Have brought several cars throughout the country however this is the best experience I have ever received. I would 100% buy a car from them again in the future despite the distance due to the service I received.If you are after a car, that comes with 5 star service these are the only people I would use.

Reply from Carscene Ltd on 10/07/24

Thank you for taking the time to leave such a fantastic review for us. We are glad you enjoyed the service provided and please do let us know if you need help in the search for your next car also. Kind regards, Ross & the team @ Carscene Ltd

By Tom R on 04 June 2024 | Purchase not verified

Great service from all the guys and no pressure on you to purchase! A really nice process and the guys are so quick and efficient!

Reply from Carscene Ltd on 04/06/24

Thanks for the great feedback Tom. We hope you enjoy your new car for many miles to come and we look forward to seeing you next time. Ross & the team @ Carscene Ltd.

By Stewart C on 22 April 2024 | Purchase not verified

I like to say a big thank you to Kevin Ross and Lee and rest of the team at Carscence.Purchased a Audi A3 travelled up from Bury St Edmunds and had a great service from viewing the car to agreeing all the work to be done and collecting the car a week or so after the deal done.Brilliant helpful and even after purchase of the car still happy to help and give advice.Thank you Carscene for all your hard work.Stewart BSE Suffolk

Reply from Carscene Ltd on 22/04/24

Hi Stewart, you're more than welcome! We hope you enjoy your new Audi A3 for many miles to come. If you need any advice moving forwards, please don't hesitate to contact me. Kind regards, Ross & the team @ Carscene Ltd

By Darryl A on 20 April 2024 | Purchase not verified

Very pleasant experience from start to finish kept me advised every step letting me know when everything was sorted with finance company and and pick up times I world highly recommend this great dealership

By James K on 06 April 2024 | Purchase not verified

Very friendly and incredibly helpful.

Reply from Carscene Ltd on 22/04/24

Hi James, Thanks for taking the time to leave us a 5* review. We really appreciate it and hope you enjoy your new car. Kind regards, Ross & the team @ Carscene Ltd

By Anonymous on 18 March 2024 | Purchase not verified

I bought a TT from Carscene, fully paid up and just waiting for the service & MOT before collection. Then had an unexpected major operation, the outcome of which meant I would very much struggle to get in & out of (& make the most of) a TT. Given Carscene had both my money and agreement to buy the TT, I thought I'd be stuck with it. But Lee, Ross & Kevin couldn't have been more helpful and understanding. I picked up my new, sensible, car today: not only fully valeted but with half a tank of fuel and the car mats as well. How many dealerships do that?! I can't recommend Carscene enough and am a happy, repeat customer. Thank you.

Reply from Carscene Ltd on 18/03/24

Good morning, just a quick reply to thank you for taking the time to write this review. We are all glad that you are happy with everything we were able to sort for you. We look forward to seeing you again next time. Kind regards, Ross & the team @ Carscene Ltd

By Clare B on 15 March 2024 | Purchase not verified

Our 2nd time buying a car at carscene, they were absolutely fantastic would recommend them to anyone. They are trustworthy and honest and there customer service is exceptional.

Reply from Carscene Ltd on 15/03/24

Hi Clare, thank you for taking the time to leave us such a fantastic review. We love to see previous customers returning to us for another purchase and we all look forward to seeing you for the next one! Kind regards, Ross & the team @ Carscene Ltd

By Anonymous on 06 March 2024 | Purchase not verified

DO NOT BUY FROM THIS GARAGE UNDER ANY CIRCUMSTANCES.First off, it wasn't all misery. The salesman I spoke to over the phone was polite and well-mannered, answered all my questions and was very efficient at getting a sale done and organising the nationwide transport we required. Payment was sent through a punctual email system, so all seemed professional and legitimate. Shock horror, as soon as the pennies dropped in the garages account, everything changed. We weren't provided with any sort of formal delivery update other than the driver will be in touch.' Not acceptable after a £10k purchase and 400 miles between us and them.Upon the cars arrival, a quick inspection of the car revealed the horrors. Head to toe in mould on the inside of the car doors and in the boot, the passenger door didn't shut properly and one of the indicators was cracked. The driver also admitted that when he collected the car the day previous, it wasn't the most professional of handovers and he didn't have a good feeling of the overall business.I must also say at this point, I have photos of everything above and below mentioned and will be more than happy to share with anyone on the fence about using this garage, that's if they don't find themselves in their local newspapers first. After many disgruntled negotiations with the garage, an agreement was met of compensation of £500 to get all the pointes rectified. Happy days. Oh wait, conveniently the garage owner is on holiday abroad and doesn't have online banking (its 2024). So we were told to wait upon his return four days later for the money. In this time we booked the car in to get professionally valeted. Within five minutes inspection to understand how the mould had got there in the first place, we were given the truly bad news and the nail in the coffin for this garage.The car floor was littered with holes and cracks, and had clearly been covered up by the local preschool kids to mask the damage. Actually no, that's not fair on the children. It was appalling. I remind at this point that I photos of all this. The short of it is, they have sold a 'family car to a family with a newborn child, which is frankly dangerous to be in for her due to the health impacts that come by being surrounded in mould. We are now without a car as a family, waiting desperately for a refund, and now hope that any future customers read this beforehand like we shoulive done on the many horrendous reviews this company has. This review has been shared on every platform I could find as it is simply dangerous what they're doing, and no one gets away with putting my family in serious danger.Update: after driving 400 miles ourselves to return the car, as the owner said he could collect but this would take a week, he’d deduct £500, and the money would take a further six days to reach our account, we finally have our money back. He hid away off site so got his minion to deal with us, refused to offer any sort of compensation for the fact that our train tickets home were £320. Kev you are an absolute coward and Lee and Ross you should run for the hills and find someone else to work for.

By Emma C on 20 February 2024 | Purchase not verified

I bought a car from Car scene that I had viewed online. It was exactly as it was described and I'm delighted with it. Ross was a pleasure to deal with and even went above and beyond when I needed the car ready a bit earlier than expected. I highly recommend this company.

Reply from Carscene Ltd on 20/02/24

Thanks Emma for such a lovely review. We're glad that you love the car and we understand buying a car from distance can be nerving but I'm happy that you're happy! Many thanks, Ross & The team @ Carscene Ltd

By S Q on 31 January 2024 | Purchase not verified

Thank you to all the people at Car Scene, especially Ross. This is a fantastic family run business where nothing is to much trouble, they have a great stock of cars and really look after you, from booking an appointment to view a car, the sale process, right through to collection and after sales care.Brilliant!

Reply from Carscene Ltd on 20/02/24

Thank you for leaving such a fantastic review! We hope you enjoy the car and we look forward to seeing you next time. Kind regards, Carscene Ltd