Customer reviews of Carscene Ltd

By Adam Stirling on 18 November 2021 | Verified purchase

Great experience buying a car through carscene. I live over 100 miles away so couldn't just pop in and see the vehicle. They arranged virtual viewings and was always on hand with any questions. The car was priced well and extras like extended warranty were offered at cost. The car was delivered quickly with over half a tank of fuel left, they even left a gift on the seat to say thank you for buying through them. There isn't anything that I can really pick up on that I would change. All round a great service and a great car. Thank you

Reply from Carscene Ltd on 18/11/21

Hi Adam. Thank you for your 5 star review and your kind words. We're really please you had a great buying experience with us. Thanks again the Carscene team.

By Kevin M on 29 March 2021 | Verified purchase

Covid 19 compliant and very Easy Purchase and Great Vehicle

Reply from Carscene Ltd on 30/03/21

Hi Kevin. Thank you for your 5 star review and kind words. We're pleased that you had a great purchasing experience with us. The Carscene team.

By John P on 29 March 2021 | Verified purchase

Absolutely first class service from Carscene Ltd Norwich Could not fault their service. Just perfect 5 Stars

Reply from Carscene Ltd on 30/03/21

Hi John. Thank you for your 5 star review and kind words. We're pleased that you had a great purchasing experience with us. The Carscene team.

By Ellen G on 29 March 2021 | Verified purchase

Brilliant service,a great selection of cars and very efficiant team!

By euniqueca R on 23 March 2021 | Verified purchase

I got my beetle from Carscene almost a year ago. I still love it! The only problem was the passenger door lock which I didn’t notice until couple months after my purchase. Apart from that the car is still excellent! Just had a full service and no problem with it at all considering how much I’ve been driving. The customer service was also excellent! Everyone was nice especially the owner. I had to travel from Essex to Norwich to get the car and they sorted it quite quickly for me. Got the car ready on the same day so I didn’t have to go back and forth again!

Reply from Carscene Ltd on 30/03/21

Hi . Thank you for your 5 star review and kind words. We're pleased that you had a great purchasing experience with us. The Carscene team.

By Robert E on 01 March 2021 | Verified purchase

Friendly, helpful and happy to help. Despite the issues with covid they were very diligent and safe

Reply from Carscene Ltd on 16/03/21

Hi Robert. Thank you for your 5 star review and kind words. We're glad you enjoyed your purchase experience with us. The Carscene team.

By Marlene S on 24 February 2021 | Verified purchase

My husband noticed the EOS we had been looking for a newer one. The staff at Carscene were extremely helpful and they gave us a great deal

Reply from Carscene Ltd on 16/03/21

Hi Marlene. Thank you for your 5 star review and kind words. We're glad you enjoyed your purchase experience with us. The Carscene team.

By Sarah G on 21 January 2021 | Verified purchase

Had a fantastic experience with car scene, the staff were very helpful and friendly.

Reply from Carscene Ltd on 13/02/21

Hi Sarah. many thanks for your 5 star review and kind words. We're very pleased that you had a great buying experience with us. kind regards The Carscene team.

By Michael A on 30 November 2020 | Verified purchase

This is the third car we have bought from Carscene and all three transactions have been great. This last one was carried out under Covid rules, and the team really had the procedure spot on. Great firm to deal with. Oh, and all three cars have been great too!

Reply from Carscene Ltd on 20/01/21

Hi Michael . Thank you for your 5 star review and kind words. We are pleased that you had another great buying experience with us. Kind regards the Carscene team.

By Albi S on 22 November 2020 | Verified purchase

I was never given a HPI report even though that was included in the admin fee. Tyres were unbalanced and out of line which gave noticeable vibration as soon as i went on the motorway. Whats worse is that after a couple of weeks the clutch started to vibrate as i have stepped on a hoover, was told that its the flywheel and got quoted in about £1000 so i contacted "the warranty" only to be told that as loong as the car moves and has not failed there is no claim. Its a clear conclusion that the car was not checked mechanically or as should as you would expect from a dealership.

Reply from Carscene Ltd on 23/11/20

Hi Albi we are disappointed to see this review as we have had no contact whatsoever from you since you took ownership of the vehicle on 5/9/2020 some 11 weeks ago. We HPI all our vehicles so I apologise as obviously an admin error occurred so that a copy was not placed in your handover pack. With reference to the wheel balance we only test drive our vehicles within the 30 or 40 mph speed limits around us so a simple call after you had experienced wheel unbalance at high speeds would have resulted in us refunding you the minor cost of balancing. As far as the supposed flywheel issue is concerned, suffice to say it was fine when leaving us but being a wear and tear item and not knowing how many miles or usage you have involved I cannot comment, but would say we always attempt to assist our customers in one way or another in or out of their warranty period Regards