Customer reviews of Carscene Ltd
At Carscene Ltd we pride ourselves on the great service we provide to all of our customers. We understand that buying a car or van can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
Based on 188 customer reviews
By Baden B on 19 August 2016 | Verified purchase
First class all the way Lee was great and the car is fine. Would deal with them again.
Customer service not included
By Anonymous on 10 October 2021 | Purchase not verified
I made an enquiry about a car which was about £1200 over the market average, the response - paraphrasing was 'No. Car prices are only going up!' (the only thing missing from that statement was the patronizing 'sweetheart' on the end). Customer service evaporates when you are a cash buyer or business is booming. I understand the used car industry is busy right now, but arrogance is not something i ever want to encounter from a salesman when looking to part with large sums of cash. If that's how they treat you when you want to purchase a car, imagine how they would respond the first time you have a problem? Having confidence in your purchase is invaluable. My advice, shop around.
Good people to deal with
By DAVID T on 30 August 2021 | Purchase not verified
Bought my Citroen Picasso 2 months ago.having bought the car on line after doing on line checks on service and MOT records.did deal on telephone with Gareth.A big thanks to all at Carscene as the car is all and more than expected,and to top it all the car was delivered with a selection of goodies. Cheers and thanks from David
Exemplary service and a superb car.
By Kevin A on 10 July 2021 | Purchase not verified
I urgently needed to change my car during the pandemic owing to the clutch starting to go on my Skoda Fabia with 170,000 on the clock. I wanted another Skoda Fabia diesel and found a suitable, low-mileage model at Carscene through Auto Trader. It even had a tow bar which meant I wouldn't have to spend £400 on installing a new one to take my bike rack. I was worried about buying a vehicle 'blind' as it was impractical to view the car in Norwich when I live in Cornwall and so I had to rely on the honesty of Kevin and Trevor to give me a video and verbal appraisal of the car before I agreed to buy it. During the appraisal, I asked if the cam belt was due or had been done. The car only had 44k on it (the belt should be good for 100k) but it was due on age, so without skipping a beat, Kevin agreed to do it before sending the vehicle down to me. They took my old and rather tatty Fabia in part-exchange and arranged delivery for £300 which I thought was a very reasonable fee for a round trip of over 700 miles, When the car arrived, it was clean inside and out, everything worked as it should and the car drove superbly. An added bonus was that Kevin had had a little extra installed in the boot - a bottle of Rioja and a box of Ferrero Rocher - a lovely little touch. The only minor niggle was a broken seat adjustment lever which was not a biggie as the mechanism still worked. However, I mentioned it to Kevin and again, without skipping a beat, he offered to order one from Skoda and have it sent to me. Having been in business myself for many years, I recognise good customer service when I see it and the service I have received from Carscene has been exemplary, with excellent attention to detail and a nothing-is-too-much-trouble attitude which is becoming increasingly rare. While buying a car long distance could be scary, they did everything possible to make it easy and reassuring. I genuinely cannot recommend them enough.
By david J on 23 April 2021 | Purchase not verified
disgusted,no test drive ,if you want to see the car move follow the driver in your own car.knocked on a trade valuation ,then told it will cost me £50 for them to fill in a v5 , spent over £20,000 over the years always considered them decent and fair ,not any more if lee is reading this your presence is greatly missed by this buyer.
By Andrew W on 19 August 2020 | Purchase not verified
Overall superb experience from start to finish , i would highly recommend.
By CHRISTOPHER L on 19 February 2020 | Purchase not verified
We have just purchased our third car from Carscene over several years and would like to compliment the service and support from the team. My Wife found the Staff very helpful and as usual the part exchange was fair and reasonable. It goes without saying that I will return with confidence to this company.
A great experience, again
By Ian W on 01 February 2020 | Purchase not verified
This is our 4th car from Carscene and we keep coming back because of the excellent service we receive. After discussing the merits of various cars, our latest purchase is a Renault Scenic, which is proving to be a great, practical family car, that fits our needs perfectly. Kevin and his team are knowledgeable, honest and supportive. I can't recommend them highly enough.
By Martin D on 07 December 2018 | Purchase not verified
great service and very happy with my new Volvo V50 special thanks to Lee Davies nice guy
By Paul H on 22 November 2018 | Purchase not verified
Good points. No pressure sell and will let you test out varied cars you may want to purchase. Will put right some problems not all. Will give you a courtesey car. Bad points. My car poorly prepared , sill and wheel arch damage not easy to see but refused to repair, rust on roof but rectified. Blown speaker and back bumper slightly out not rectified. Claim service been done no paper work to verify this eventhough I have asked twice and service clock says 8600 miles to next service. Promised £20 of fuel with car , I had just enough to get it to a garage. Worsed prepared car ever purchased this is number 33 so I have experience of how a car should be presented
- 01603 466999 07836 582873
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