Customer reviews of Carscene Ltd
At Carscene Ltd we pride ourselves on the great service we provide to all of our customers. We understand that buying a car or van can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
Based on 186 customer reviews
Good deal and quick change over.
By Chris Y on 12 December 2016 | Verified purchase
Very good. As soon as I walked up and seen the car I wanted and spoke to one of the managers he was very polite and quick to help. He gave me a quick quote on my car which I was happy with and when I picked my new car up he squared me away with MOT and TAX. He also helped me in a smooth transfer of my old car for my new car. Defo recommend to anyone.
Workshop . . .what workshop?
By Samantha B on 08 December 2016 | Verified purchase
Lee was friendly and welcoming on both our visits, and seemed to know about the cars he was selling - not always the case, we can assure you! However, in spite of having agreed to purchase the vehicle on a Friday and Lee suggesting that we collect it on the following Thursday, so that he could "put it through the workshop", there was a car park ticket from October in one of the door pockets, hardly any fuel in the tank, and the onboard computer informed us before we even got the car home that the batteries in the key fobs need replacing. It seems that "putting the car through the workshop" may well consist of literally driving it in one end and out of the other - without stopping! So, good overall, but a little more attention to the pre-delivery preparation, please.
By Paula T on 05 December 2016 | Verified purchase
Absolutely perfect. Just what I needed from a car dealers. No pushy salesman, helpful staff. The mechanic worked late to make sure I could get my car in the right condition with a in less than 48hr. Would use again like a shot.
Excellent service from Carscene
By Alex L on 25 November 2016 | Verified purchase
Excellent service from Lee at Carscene. Got a good deal and vehicle was in superb condition when I came to pick it up. AA Gold Warranty/Service&MOT/Front Wheel refurb & cambelt all done in price. Many thanks.
Superb, personal and personable service
By Andrew M on 23 November 2016 | Verified purchase
I found a car on Auto Trader that I liked to look of - problem was, it was 310 miles from home and there was no chance I could get to see it. Lee became my contact and looked over the car with while on the phone with me, and then subsequently helped accommodate inspections. When I was satisfied the car was a good one, he then helped organise the car's preparation, including attending to the items in the inspection report. He liaised with me about the car's collection and I felt at all stages that communication was excellent. This is a responsible dealer who "gives a monkey's" and I would happily deal with them again. It's only a pity I couldn't meet Lee in person and say so.
Very good service
By Sarah C on 14 November 2016 | Verified purchase
We recently traded in our old car for a used Audi at Carscene. Lee was incredibly helpful, to the point of making a number of calls on our behalf to try and sort out a request we had relating to the in car entertainment. He also offered a fair trade in for our old vehicle and made sure that everything that needed doing in respect of servicing for the Audi we were buying was taken care of. The 6 month warranty that came with the Audi gives great peace of mind.
By Adam D on 03 November 2016 | Verified purchase
Very good customer service with a large selection of cars. I have brought a car from them before and will do so again. Kept informed on progress from my initial deposit to collection.
shopping made easy!
By Joanne H on 11 October 2016 | Verified purchase
Made us feel comfortable. Looking to buy a family car and narrowed it down to two! Salesman gave us the lowdown on running costs and wotnots for both to help make our decision easier. Shopping with two young girls is never easy, but carscene even helped out here by accommodating my bored girls with cbeebies on the t.v and a £ for the sweetie machine ¿. All in all a very successful purchase.
By Ian T on 06 October 2016 | Verified purchase
Easy to do business with
By Daniel B on 27 September 2016 | Verified purchase
Easy and a pleasure to deal with. A very professional service.
- 01603 466999 07836 582873
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