Customer reviews of Carscene Ltd

By David W on 24 June 2017 | Purchase not verified

Brought a VW Golf blemishes on pre delivery were not taking care of when arrived to collect car wrong paint was used on blemishes so ask the guy to stop believe his name was Shawn who sold me the car very nice gentleman shortly after purchasing the car the driver's side shock absorber failed and is leaking oil was told there was a wear and tear problem even though on previous MOT the problem is there on an advisory after speaking to Kieran their warranties expert (apparently) who was father in polite in all honesty he stated if I paid for the shock absorber they would fit it for free not really what I expected from a car I purchased less than 3 months Prior. 4 months into owning car boot latch failed mean I could not lock or secure my boot lid after trying to organise the repair does Kieran finally call me at around 6 o'clock last night was here every abrupt and rude I asked to speak to the manager he refused to pass me over at this point I would not recommend buying a car from them

Reply from Carscene Ltd on 26/06/17

I am surprised to read this review as I believe you have had 3 months trouble free motoring and as you have actually booked the vehicle in with ourselves some two weeks ago for us to inspect /repair on Thurs 29th June.

By Tayla J on 29 March 2017 | Purchase not verified

Great customer service, great sales and warranty team. Would highly recommend them if your looking for a car

Reply from Carscene Ltd on 31/03/17

Thank you very much for your comments and hope to see you again in the future. Regards Lee

By Tony B on 15 February 2017 | Purchase not verified

No pressure, Lee was very friendly and helpful and I got a fair price for my old car I traded in. It's been a month now since I bought the car and have not had any problems, very pleased