Customer reviews of Carscene Ltd
At Carscene Ltd we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
Based on 133 customer reviews
Easy to do business with
By Daniel B on 27 September 2016 | Verified purchase
Easy and a pleasure to deal with. A very professional service.
By Baden B on 19 August 2016 | Verified purchase
First class all the way Lee was great and the car is fine. Would deal with them again.
By Martin D on 07 December 2018 | Purchase not verified
great service and very happy with my new Volvo V50 special thanks to Lee Davies nice guy
By Paul H on 22 November 2018 | Purchase not verified
Good points. No pressure sell and will let you test out varied cars you may want to purchase. Will put right some problems not all. Will give you a courtesey car. Bad points. My car poorly prepared , sill and wheel arch damage not easy to see but refused to repair, rust on roof but rectified. Blown speaker and back bumper slightly out not rectified. Claim service been done no paper work to verify this eventhough I have asked twice and service clock says 8600 miles to next service. Promised £20 of fuel with car , I had just enough to get it to a garage. Worsed prepared car ever purchased this is number 33 so I have experience of how a car should be presented
Potentially dangerous and faulty car
By Alistair Q on 26 June 2018 | Purchase not verified
One star is given as the aftersales is terrible. The after-sales and owner are incapable or resolving a fault without being rude and aggressive. Four days with them and they couldn't find a fault, one hour with the main service centre and they found that the gearbox was faulty and the turbo had a non-standard part on it. To top it off, they hadn't serviced the car properly. Brake fluid should have been changed and there is no evidence it had.
Broken promises, failed to hold car. Do not trust.
By George W on 27 December 2017 | Purchase not verified
Most unimpressed. I wished to have the car inspected by an approved mechanic prior to purchase, I was informed that this would not be an issue and that the car would be held until after the inspection, I offered to put down a deposit only to be told it would not be required. Later the same day I receive a phone call from the dealer to inform me that they have sold the car, I now have to try and cancel my inspection and recover my lost money. Complete unprofessional.
By Phil Q on 07 October 2017 | Purchase not verified
Bought our xc90 R design from them. Decent p/x price. Car was immaculately presented( their valeters really do deserve a pay rise)... 1/4 tank fuel put in prior to collection. No pushy sales people,We were very impressed with their professionalism.. Ps we are loving the car..
amazing experience, pleasure to buy from
By Matthew H on 24 July 2017 | Purchase not verified
Wow, I have never felt as confident in a second hand car purchase as I did buying from Carscene. They were Informative, incredibly helpful and did not put me under any kind of pressure to buy. also very honest, i was looking at 4x4's and they were just as quick to point out the bad points of the cars such as high tax brackets as they were the good points. i can not recommend them highly enough.
A good honest dealer
By Rob C on 19 July 2017 | Purchase not verified
Unfortunately my car had a blown head gasket when I took posession which took 3 weeks to be identified and repaired because it was not obvious exactly what was wrong. It was fraustrating to wait so long to get the car back after only having it one week before going in for repair, but the guys at Carscene were determined to get to the very bottom of the problem before giving it back to me. The car had to go through rigorous testing before they identified the main problem. It was a drawn out process but Carscene were very thorough. Since having the car back I am extremely happy with it and it is performing way better than it was before the repair. If you are unlucky enough to have a problem after sale, you may need to be a bit patient but it seems Carscene pride themselves on getting it right first time. Communication could be a little better in some areas. Overall highly recommended dealer - and personal thanks to Kieran for keeping me in the loop throughout the process of my repair.
Buying a car
By Wendy T on 11 July 2017 | Purchase not verified
Very helpful and very friendly. Left alone to look at are leisure. Very enjoyable experience would recomed highly.
- 01603 466999 07836 582873
Thank you for contacting us!
We will aim to get back to you as soon as possible.
There was a problem sending your email.
There may be a technical issue.
Please try again later.
|Monday||09:00 - 18:00|
|Tuesday||09:00 - 18:00|
|Wednesday||09:00 - 18:00|
|Thursday||09:00 - 18:00|
|Friday||09:00 - 18:00|
|Saturday||09:00 - 17:00|
|Sunday||11:00 - 14:00|