Customer reviews of Carscene Ltd
At Carscene Ltd we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
Based on 136 customer reviews
By Adam D on 03 November 2016 | Verified purchase
Very good customer service with a large selection of cars. I have brought a car from them before and will do so again. Kept informed on progress from my initial deposit to collection.
shopping made easy!
By Joanne H on 11 October 2016 | Verified purchase
Made us feel comfortable. Looking to buy a family car and narrowed it down to two! Salesman gave us the lowdown on running costs and wotnots for both to help make our decision easier. Shopping with two young girls is never easy, but carscene even helped out here by accommodating my bored girls with cbeebies on the t.v and a £ for the sweetie machine ¿. All in all a very successful purchase.
By Ian T on 06 October 2016 | Verified purchase
Easy to do business with
By Daniel B on 27 September 2016 | Verified purchase
Easy and a pleasure to deal with. A very professional service.
By Baden B on 19 August 2016 | Verified purchase
First class all the way Lee was great and the car is fine. Would deal with them again.
By Martin D on 07 December 2018 | Purchase not verified
great service and very happy with my new Volvo V50 special thanks to Lee Davies nice guy
By Paul H on 22 November 2018 | Purchase not verified
Good points. No pressure sell and will let you test out varied cars you may want to purchase. Will put right some problems not all. Will give you a courtesey car. Bad points. My car poorly prepared , sill and wheel arch damage not easy to see but refused to repair, rust on roof but rectified. Blown speaker and back bumper slightly out not rectified. Claim service been done no paper work to verify this eventhough I have asked twice and service clock says 8600 miles to next service. Promised £20 of fuel with car , I had just enough to get it to a garage. Worsed prepared car ever purchased this is number 33 so I have experience of how a car should be presented
Potentially dangerous and faulty car
By Alistair Q on 26 June 2018 | Purchase not verified
One star is given as the aftersales is terrible. The after-sales and owner are incapable or resolving a fault without being rude and aggressive. Four days with them and they couldn't find a fault, one hour with the main service centre and they found that the gearbox was faulty and the turbo had a non-standard part on it. To top it off, they hadn't serviced the car properly. Brake fluid should have been changed and there is no evidence it had.
Broken promises, failed to hold car. Do not trust.
By George W on 27 December 2017 | Purchase not verified
Most unimpressed. I wished to have the car inspected by an approved mechanic prior to purchase, I was informed that this would not be an issue and that the car would be held until after the inspection, I offered to put down a deposit only to be told it would not be required. Later the same day I receive a phone call from the dealer to inform me that they have sold the car, I now have to try and cancel my inspection and recover my lost money. Complete unprofessional.
By Phil Q on 07 October 2017 | Purchase not verified
Bought our xc90 R design from them. Decent p/x price. Car was immaculately presented( their valeters really do deserve a pay rise)... 1/4 tank fuel put in prior to collection. No pushy sales people,We were very impressed with their professionalism.. Ps we are loving the car..
- 01603 466999 07836 582873
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|Tuesday||09:00 - 18:00|
|Wednesday||09:00 - 18:00|
|Thursday||09:00 - 18:00|
|Friday||09:00 - 18:00|
|Saturday||09:00 - 17:00|
|Sunday||11:00 - 14:00|