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Customer reviews of Carscene Ltd

At Carscene Ltd we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Carscene Ltd

Carscene Ltd
5
4.7

Based on 64 customer reviews

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  • 5

    Hassle free, good selection, pleasant transaction

    By John D on 07 December 2017 | Verified purchase

    A very good selection of used cars to suit all tastes with no pressurised selling, I just walked around till I found a vehicle I liked, I then went into the office and chatted with a salesman about the the vehicle and got more details, and then went for a test drive, paperwork and finance sorted out in under half hour. All in all a pleasure to do business with

    Reply from Carscene Ltd on 08/12/17

    Many thanks John for your kind review, we appreciate your feedback and positive comments and we hope to see you again for your next vehicle. Kind regards Lee


  • 5

    Good service

    By Dr Guido K on 01 December 2017 | Verified purchase

    Very nice and slick - the boys were very friendly and professional.

    Reply from Carscene Ltd on 02/12/17

    Thank you Guido for your positive feedback, our buyers have been alerted for your request in the new year with regards to a family vehicle. Many thanks


  • 5

    The purchase of new 320d

    By Simon B on 01 December 2017 | Verified purchase

    The process of buying the car was very easy. How ever the turnaround of the car was quite slow. No fuel in the car on collection.

    Reply from Carscene Ltd on 02/12/17

    Thank you for your feedback Simon. The process was only drawn out because of complications obtaining the finance for you due to your circumstances. Once finance was in place the car was prepared swiftly for you. We always make sure our cars have a minimum £25 fuel upon handover but if you felt it was low, we would have been happy to check it and put more in if necessary. We're a bit disappointed that as we deal with your company on a day to day basis you didn't feel you could express any concerns directly to us so that we could help out.


  • 5

    Painless and professional

    By David R on 21 October 2017 | Verified purchase

    Every contact with Carscene was excellent. This is a busy dealer with lots of stock on a crowded forecourt, and staff that are always on the go. However, the viewings, test-drive and discussions were all unhurried, courteous and professional. Only had the car a couple of weeks, so fingers crossed. It drives well to date, and was expertly prepared and presented. Certainly the buying experience was great. Carscene will be my first port of call next time I'm looking for a car.

    Reply from Carscene Ltd on 02/12/17

    Many thanks David for your kind feedback and we look forward to seeing you for your next purchase. Many thanks


  • 5

    Bought a car there recently.

    By Julie S on 17 October 2017 | Verified purchase

    Professional and fast service. Would definitely recommend to others.


  • 5

    Excellent professional and reliable car sales

    By Julia W on 17 October 2017 | Verified purchase

    Recently purchased a Landrover Freelander 2 from Carscene. Have purchased cars over the years from Carscene, service second to none. No hard pressure sales just friendly knowledgeable reliable service and good value for money.

    Reply from Carscene Ltd on 02/12/17

    Thank you Julia for your comments and it was a pleasure selling you another car. Many thanks


  • 5

    carscene professional car sales

    By Michael E on 26 September 2017 | Verified purchase

    Friendly. nothing is too much for the staff to help you with your vehicle choice very professional company willing to go that extra mile for your satisfaction.


  • 5

    Friendly and not pushy

    By Eleanor F on 26 September 2017 | Verified purchase

    Popped in on a whim to see if they had the car I was looking for, found one, made enquiries. Viewed the next day and purchased. Friendly staff and not pushy what so ever.


  • 5

    Very good

    By Lisa G on 26 September 2017 | Verified purchase

    Very good service and helpful staff car was sorted quickly for us to pick up with no problem


  • 5

    A decent used car dealership

    By Nick S on 01 September 2017 | Verified purchase

    Carscene sold me a decent car at a fair price. The transaction was friendly and efficient. A 1 year warranty gives considerable peace of mind and when something went wrong in the first few days they took the car back, provided a courtesy car and sorted the problem within a day. I'm very happy with my purchase and their aftercare.


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Carscene Ltd

Telephone:
01603 466999 07836 582873

Opening times

Monday 09:00 - 18:00
Tuesday 09:00 - 18:00
Wednesday 09:00 - 18:00
Thursday 09:00 - 18:00
Friday 09:00 - 18:00
Saturday 09:00 - 17:00
Sunday 11:00 - 14:00

Carscene Ltd

Address:
86 Drayton Road,
Norwich,
Norfolk,
NR3 2DW