Customer reviews of Carscene Ltd

By Joshua B on 27 July 2020 | Verified purchase

From the moment we arrived we was made to feel very welcome. Not pushy and very helpful which was perfect for us. They didnt try to hide anything and was completely honest the whole time which is rare in car sales! The car we purchased was as described and they even put mot and a service on the car. I will go back to Carscene when I’m ready to change my car again. Thanks again Carscene.

Reply from Carscene Ltd on 06/08/20

Hi Joshua. Thank you for your 5 star review. we're really pleased you had a great experience with us. Thanks again the Carscene team.

By Amber W on 23 July 2020 | Verified purchase

The business was really great to deal with and the process was very easy even with the current restrictions.

Reply from Carscene Ltd on 06/08/20

Hi Amber. Thank you for 5 star review. We're really please that you had a great experience with us.

By Sandra M on 22 July 2020 | Verified purchase

I had a very positive experience with the team and customer support was exceptional from viewing the car virtually via video call to attending the showroom! Manager was very helpful in answering all my questions prior to me purchasing the car through to after sale when I had driven the car home and had a few more questions about some functions in the car 😊!! I would definitely recommend buying from Carscene!

Reply from Carscene Ltd on 06/08/20

Hi Sandra. Thank you for your 5 star review. We're really pleased you had a great experience with us. Thanks again the Carscene team.

By david D on 22 July 2020 | Verified purchase

Great service, really helpful, very friendly, overall great experience of buying a car, would highly recommend to anyone looking to purchase a vehicle

Reply from Carscene Ltd on 06/08/20

Hi David. Thank you for your 5 star review. We're really pleased you had a great experience with us. Thanks again the Carsecene team.

By Judy C on 20 July 2020 | Verified purchase

Helpful efficient very good service qould recommend

Reply from Carscene Ltd on 21/07/20

Hi Judy. Thank you for your 5 star review and kind words. Were glad that you enjoyed your buying experience with us. The Carscene Team.

By Richard S on 10 June 2020 | Verified purchase

Very pleasant to deal with no pressure but helpful

Reply from Carscene Ltd on 15/06/20

Hi Richard. Thank you for your 5 star review and kind words. we're pleased you enjoyed the buying experience with us.

By James K on 25 April 2020 | Verified purchase

I bought a Landrover Freelander from Carscene in January 2020 but have waited a few months to write the review in case I had any problems post sale. I have not. From my initial contact and viewing on their forecourt I was pleased and impressed by the lack of pressure to buy from any salespeople, but a calm, professional and courteous approach letting me know that someone was available, if and when required. When I arranged a test-drive, again no pressure applied, relevant and appropriate information supplied, and explained in easy to understand language without technical jargon, but evident that they know their vehicles, and their history. The sale was smooth, the trade in price was realistic, and allowed me to change my mind and sell externally. Collection was again smooth giving me confidence that any problems would be addressed, and clearly explained how to go about resolving them. In all, a professional non-threatening, stress free transaction allowing me to highly recommend.

Reply from Carscene Ltd on 10/06/20

Hi James. Thank you for your 5 star review. I am pleased that the car is as you expected and that the buying and delivery process was up to your expectation. Thanks again Trevor

By Dale M on 19 February 2020 | Verified purchase

Very helpful and knowledgable salesman thank you very much

Reply from Carscene Ltd on 21/02/20

Hi Dale, Thanks for the 5 star review and kind words. Please don't hesitate to contact us when needing a service and MOT in a years time. Glad your enjoying the car. Thanks again Gareth

By Kate M on 04 January 2020 | Verified purchase

Purchasing process was very straight forward. The car was spotless on collection and the service was excellent.

Reply from Carscene Ltd on 05/01/20

Hi Kate, Thank you so much for the 5 star review and lovely comments. Please feel free to contact us in a years time for your service and MOT requirements. Thanks again Carscene Team.

By Richard G on 31 December 2019 | Verified purchase

Very friendly staff. Car was spot on. Cant expect more for a 4 1/2 year old motor. Full service and fresh MOT , 6 month warranty and well Valleted. Was worried that buying a car from the other side of the country would be a gamble but it made the 650 mile journey effortlessly. Only thing was , does no 2and hand vehicles come with floor mats nowadays?

Reply from Carscene Ltd on 04/01/20

Hi Richard, Was a Pleasure dealing with you and glad you enjoyed the drive all the way back home. Thanks again for the 5 Star review and kind words. Need any help in the future please don't hesitate to call or email. Carscene Team.