Customer reviews of Carscene Ltd
At Carscene Ltd we pride ourselves on the great service we provide to all of our customers. We understand that buying a car or van can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
Based on 163 customer reviews
Purchase of BMW X5 5*
By Joshua B on 27 July 2020 | Verified purchase
From the moment we arrived we was made to feel very welcome. Not pushy and very helpful which was perfect for us. They didnt try to hide anything and was completely honest the whole time which is rare in car sales! The car we purchased was as described and they even put mot and a service on the car. I will go back to Carscene when I’m ready to change my car again. Thanks again Carscene.
Great to deal with
By Amber W on 23 July 2020 | Verified purchase
The business was really great to deal with and the process was very easy even with the current restrictions.
Great customer service from 1st call to collection
By Sandra M on 22 July 2020 | Verified purchase
I had a very positive experience with the team and customer support was exceptional from viewing the car virtually via video call to attending the showroom! Manager was very helpful in answering all my questions prior to me purchasing the car through to after sale when I had driven the car home and had a few more questions about some functions in the car 😊!! I would definitely recommend buying from Carscene!
By david D on 22 July 2020 | Verified purchase
Great service, really helpful, very friendly, overall great experience of buying a car, would highly recommend to anyone looking to purchase a vehicle
very good service
By Judy C on 20 July 2020 | Verified purchase
Helpful efficient very good service qould recommend
Good to deal with
By Richard S on 10 June 2020 | Verified purchase
Very pleasant to deal with no pressure but helpful
Professional, stress free experience
By James K on 25 April 2020 | Verified purchase
I bought a Landrover Freelander from Carscene in January 2020 but have waited a few months to write the review in case I had any problems post sale. I have not. From my initial contact and viewing on their forecourt I was pleased and impressed by the lack of pressure to buy from any salespeople, but a calm, professional and courteous approach letting me know that someone was available, if and when required. When I arranged a test-drive, again no pressure applied, relevant and appropriate information supplied, and explained in easy to understand language without technical jargon, but evident that they know their vehicles, and their history. The sale was smooth, the trade in price was realistic, and allowed me to change my mind and sell externally. Collection was again smooth giving me confidence that any problems would be addressed, and clearly explained how to go about resolving them. In all, a professional non-threatening, stress free transaction allowing me to highly recommend.
Smooth and helpful
By Dale M on 19 February 2020 | Verified purchase
Very helpful and knowledgable salesman thank you very much
Great customer service
By Kate M on 04 January 2020 | Verified purchase
Purchasing process was very straight forward. The car was spotless on collection and the service was excellent.
Norwich to Aberdeenshire
By Richard G on 31 December 2019 | Verified purchase
Very friendly staff. Car was spot on. Cant expect more for a 4 1/2 year old motor. Full service and fresh MOT , 6 month warranty and well Valleted. Was worried that buying a car from the other side of the country would be a gamble but it made the 650 mile journey effortlessly. Only thing was , does no 2and hand vehicles come with floor mats nowadays?
- 01603 466999 07836 582873
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All sales are by appointment only.